We find where AI actually pays off, then we build it.
Bolt-On AI started with a simple frustration: companies were spending fortunes on CRMs, ERPs, and best-in-class software, and their people were still doing the repetitive, manual work by hand. We started this company to fix that with AI that's built for the job, not a generic chatbot with your logo on it.
As infrastructure and service consultants, we ran into the same thing at the beginning of nearly every engagement. Great teams making decisions on gut feel and outdated spreadsheets, not because they lacked the data, but because nobody had the time to build the thing that would connect it. AI closes that gap now in weeks instead of years. Bolt-On AI is how we get it into your hands, done right.
Put a working AI agent in every business that needs one.
No matter what tools you run today, whether a major CRM, a homegrown ERP, or a product line no one's touched in years, we believe you should be able to point AI at it and get a real answer, or a real action, back.
Who we are
Dave Charles has spent more than 20 years running operations, enterprise IT, infrastructure, and cybersecurity across government, legal, healthcare, education, industry, and managed services. He has owned multi-million-dollar technology budgets, built and led high-performing teams, modernized enterprise infrastructures, stood up and run data centers, and sustained high-availability networks across 24x7x365 operations.
In 1995 he co-designed and built the first paid music download system in the world at SightSound.com, which went on to sell the first movie ever downloaded, years before commercial digital distribution was common.
As a Director of IT, Director of Operations, and Chief Operating Officer, he has built the governance, tiered service models, and metrics-driven operating frameworks that turn scattered, disparate systems into accountable, scalable ones. He was a Pittsburgh Technology Council CIO of the Year finalist in 2017 and holds an MBA and BBA from Point Park University, both with high honors.
With over 25 years of IT and Architecture experience across most verticals, Stephen brings a senior level amount of technical, organizational, and architectural knowledge that allows him to see the whole picture, and find every rabbit hole. This allows small strategic gains to grow into transforming activities, without disrupting current data. Stephen earned his BS in Information Science and Technology as well as his MPS in Enterprise Architecture and Business Transformation, both from Penn State.
The principles behind everything we build.
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01
Built for the job, not a demo
An agent that impresses in a demo and breaks on real data is worse than no agent at all. We build for your edge cases, not the happy path.
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02
Bolt on, not rip and replace
You've already invested in your systems. We connect AI to what you have instead of asking you to replace it.
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03
Judgment before automation
Fast and confident tells you nothing about whether an agent is right. We build in the checks before we hand over the keys.
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04
Every system, no exceptions
CRM, ERP, custom-built, decades old: if it runs part of your business, AI should be able to work with it.
Want to know what AI could do in your business?
Let's talk about what's actually worth building.